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The Customer Service Guide for FBM Sellers

By Tami Ben-David May 13, 2014
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About the Author

A British ex-pat, Tami been writing and content-strategizing for Israeli tech start-ups for the last 5 years. When she's not writing nerdy content, you can find Tami on open water charity swims or traveling to far-flung countries.

As an FBM seller, you are completely responsible for the service you provide your customers.

What this means is that from packaging to shipping, to returning items and answering any queries the ball is in your court. And you need to play it well if you want to boost your seller performance metrics and maintain customer trust.

This series will provide you with the why’s, what’s, how’s, when’s and who’s of customer service.

Learn how to provide top-notch customer service on Amazon.

Even if you’re an FBA seller, Amazon only go so far in covering the customer service experience. The rest is up to you. To gain some vital tips about how to maintain your advantage over other FBA sellers, you might want to check out these articles too.

http://www.dreamstime.com/royalty-free-stock-photo-why-won-t-you-just-go-image28060705Why? 3 reasons why good customer service is so important
http://www.dreamstime.com/royalty-free-stock-image-couple-fighting-image19880336What? What exactly is fantastic customer service? 4 ways it manifests itself on Amazon
http://www.dreamstime.com/royalty-free-stock-photos-pretty-woman-looking-pregnancy-test-image17469118How? How do you keep your customers 100% happy? 4 practical steps to take
http://www.dreamstime.com/stock-photography-holiday-stress-image7055822When?When do you need to do things by? 4 timing benchmarks you should stick to
communication editedWho? Who needs superb customer service? 3 types of customers to pay attention to.

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