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About the Author
A British ex-pat, Tami been writing and content-strategizing for Israeli tech start-ups for the last 5 years. When she's not writing nerdy content, you can find Tami on open water charity swims or traveling to far-flung countries.
As an FBM seller, you are completely responsible for the service you provide your customers.
What this means is that from packaging to shipping, to returning items and answering any queries the ball is in your court. And you need to play it well if you want to boost your seller performance metrics and maintain customer trust.
This series will provide you with the why’s, what’s, how’s, when’s and who’s of customer service.
Learn how to provide top-notch customer service on Amazon.
Even if you’re an FBA seller, Amazon only go so far in covering the customer service experience. The rest is up to you. To gain some vital tips about how to maintain your advantage over other FBA sellers, you might want to check out these articles too.
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Who? Who needs superb customer service? 3 types of customers to pay attention to.