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The seller has the option to automatically authorize return requests. If the seller decides to do this and enables the feature, all return requests will be authorized automatically. When this happens, an e-mail will be sent to the buyer containing a link to the Returns Merchandise Authorization (RMA). The seller will issue the refund to the buyer once the merchandise has been returned.
If the seller would like to select an automatic authorization of return requests, there are a few options that may be selected as the seller’s default status:
Even if the seller selects one of the above default settings, there is still the option for an override to take place. The seller is able to set up an override for the selected default setting.