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How Amazon Prime Wardrobe Works

How does Amazon Prime Wardrobe work? Here's a step-by-step guide on how to use the Prime-exclusive, try-before-you-buy wardrobe service. By Catie Grasso May 30, 2019
How Amazon Prime Wardrobe Works
Catie Grasso
About the Author

Catie Grasso is a marketing content writer for Feedvisor. Previously a B2B product marketing specialist, she enjoys running, trying new restaurants, and planning her next trip overseas.

Amazon Prime members are loyal, high-value consumers who buy online frequently and take advantage of the benefits available to them through the $119 annual membership program. Last year, Amazon opened Prime Wardrobe — a Prime-exclusive program — up to all Prime members in the U.S., including those participating in their 30-day trial of Prime and Amazon Household. The service allows customers to try clothes on before they buy any items and only charges them for the ones they decide to keep.

Customers can choose between three and eight items of clothing, shoes, or accessories from Amazon’s massive product selection. However, the items do need to be eligible for Prime Wardrobe for them to be chosen by the shopper. Then, the customers have seven days to try everything on and return the pieces they do not like. All customers have to do is put the unwanted items back in the resealable box they came in, attach the pre-printed label, and drop it off at a nearby UPS location.

Step-by-Step Details for Using Prime Wardrobe

1. Customers can begin by adding Prime Wardrobe items to their dedicated Prime Wardrobe cart. They should add at least two items with the Prime Wardrobe icon.

2. Next, they should place their Prime Wardrobe order in the separate checkout process for Wardrobe items.

3. Customers will then receive their order in 4-6 business days. The seven-day period for trying on clothes begins once the entire order has been received by the customer.

4. Customers should then try on their items within seven days.

5. Next, customers should log in to their account to check out and let Amazon know what items they are keeping. They should go to “Your Orders” during the seven-day period, and mark what items they are keeping and returning. It is important to note that customers can only check out once. If they marked keep on something they want to return, they can request a return for a purchased item in the Online Return Center. If they did the opposite, Amazon will charge them when they do not receive the item.

6. To return the items they don’t want to keep, customers should then use their resealable box or bag to return it to a UPS location with the prepaid return label. They have until the end of the seven-day period to postmark the returns.

7. Finally, customers wait for their return confirmation via email. To track their return status, customers can visit amazon.com/returns.

Amazon’s Prime Wardrobe service is unique in the sense that instead of using personal stylists, customers are able to fill their own cart with a minimum of three and a maximum of eight items at a time. Unlike its competitive alternatives, Prime Wardrobe does not require an extra upfront cost for shipping and returns, and instead comes at no extra cost to a Prime membership.

With clothes available for men, women, children, and babies, the program allows customers to shop for these products online granting them the convenience and rapid delivery, while simultaneously giving them the ability to make sure that the items fit properly.

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