Pending Orders

Orders that have been placed will move to the pending orders status. They will remain in this category until the buyer’s chosen payment method has been confirmed. If there are any issues with the payment method, the order will remain in the pending order status, and the seller will not be able to confirm nor cancel this order, even with the standard procedure in their Manage Orders section.

For information on how to deal with orders, cancellations, refunds, returns and other order-related issues, please see the Managing Orders page.

For questions or issues regarding payments, a detailed explanation of common payment queries and practices can be found under the Payments section.

Please note that if a payment does not go through due to a declined card or other buyer-related issues, the seller will be reimbursed by Amazon in full.